Right to Receive a Good Faith Estimate

Under the law, health care providers need to give patients who don’t have certain types of health care coverage, or who are not using certain types of health care coverage, an estimate of their bill for health care items and services before those items or services are provided.

You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost

  • You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • If you schedule a health care item or service at least three business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within one business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within three business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within three business days after you ask.
  • If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate and the bill.

For questions or more information about your right to a Good Faith Estimate, visit http://www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call  800-985-3059.

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GENERAL INQUIRIES

  • Contact: contactus@orthomarlborough.com
    Billing: billingdept@orthomarlborough.com

Our online bill pay service lets you conveniently pay your bill anytime, anywhere.

ONLINE BILL PAY
  • Marlborough Location
    Marlborough Medical Building

    65 Fremont Street | Marlborough, MA 01752
    Telephone: 508-485-3665 | Fax: 508-485-0899

  • Northborough Location
    Carewell Urgent Care Building

    333 Southwest Cutoff | Northborough, MA 01532
    Telephone: 774-570-5000
    Appointments call UMASS scheduling: 508-334-0600.

  • Westborough Location
    UMass Memorial Orthopedics

    154 East Main Street | Westborough, MA 01581
    Telephone: 508-871-2389
    Appointments call UMASS scheduling: 508-334-0600.

  • Clinton Location
    UMass Memorial Health Alliance

    201 Highland Street | Clinton, MA 01510
    Telephone: 978-368-3761

OFFICE HOURS*

Monday 8:00am - 5:00pm
Tuesday 8:00am - 5:00pm
Wednesday 8:00am - 5:00pm
Thursday 8:00am - 5:00pm
Friday temporarily closed

The office is generally closed for lunch from 12-1 daily.
*Office hours are subject to change without notice. Scheduling can direct you with additional times when available.

Make An Appointment

To schedule an appointment, please call (508) 485-3665 OR Make an Appointment Request online.
We are currently accepting new patients and referrals.

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