Patient Rights and Responsibilities

We are committed to maintaining the rights, dignity, and well-being of our patients. The office does not discriminate against any individual regardless of race, color, religious creed, gender, gender identity or expression, genetic information, sexual orientation, age, disability, veteran or active military status, marital status or national origin, ethnicity, citizenship, or immigration status.

The Patient Has The Right:

  • To be treated in a caring, safe and compassionate way.
  • To receive timely, complete, and accurate information.
  • To know the name of those providing care.
  • To say yes or no to treatment as allowed by law.
  • To ask questions about what is happening and why.
  • To have things explained in their preferred language.
  • To have privacy (within the capacity of the facility) when being examined or when talking to a health care provider.
  • To be evaluated and treated for pain.
  • To review and request medical records, as allowed by law.
  • To get timely responses to questions or concerns.
  • To know how health information is used and shared.

You have the right to voice your concerns and/or complaints regarding the quality of care and/or services you have received. Voicing a concern or complaint will in no way compromise your access to care or treatment.

  • If you have a concern or feel your rights have not been respected, contact:
    • the Office Manager at 508-485-3665
  • Commonwealth of Massachusetts Board of Registration in Medicine
    200 Harvard Mill Square
    Wakefield, MA 01880
    Tel: 781-876-8200
    Consumer Hotline: 800-377-0550
  • Department of Public Health Bureau of Health Care Safety and Quality Complaint Intake Unit
    99 Chauncy Street, Second Floor
    Boston, MA 02111
    Tel: 800-462-5540or 617-753-8000

The Patient Has The Responsibility:

  • To work together with health care providers on the plan of care.
  • To let health care providers know if you want family or others involved in care and decision making.
  • To share information about health history, any changes in health, and current symptoms.
  • To share information about current and past medications, including vitamins, herbs and/or alternative medicines or treatments.
  • To talk about any allergies or reactions to medications.
  • To tell health care providers if you don’t understand or think you will not be able to do what is being asked.
  • To speak and act in a respectful manner. Using discriminatory or culturally insensitive language or behaviors is not acceptable. Yelling, verbal threats or physical harm to other patients, staff or property is not acceptable.
  • To keep the office smoke-free by following the No Smoking Policy.
  • To give the office information they need about payment of medical care.
  • To ask questions before leaving the office about medications, activities, and follow-up care.
  • To maintain the confidentiality of staff and other patients by not taking cell phone pictures or audio/video recordings.

For privacy concerns, you may also contact:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Washington, DC 20201
Tel: 877-696-6775

GENERAL INQUIRIES

  • Contact: contactus@orthomarlborough.com
    Billing: billingdept@orthomarlborough.com

Our online bill pay service lets you conveniently pay your bill anytime, anywhere.

ONLINE BILL PAY
  • Marlborough Location
    Marlborough Medical Building

    65 Fremont Street | Marlborough, MA 01752
    Telephone: 508-485-3665 | Fax: 508-485-0899

  • Northborough Location
    Carewell Urgent Care Building

    333 Southwest Cutoff | Northborough, MA 01532
    Telephone: 774-570-5000
    Appointments call UMASS scheduling: 508-334-0600.

  • Westborough Location
    UMass Memorial Orthopedics

    154 East Main Street | Westborough, MA 01581
    Telephone: 508-871-2389
    Appointments call UMASS scheduling: 508-334-0600.

  • Clinton Location
    UMass Memorial Health Alliance

    201 Highland Street | Clinton, MA 01510
    Telephone: 978-368-3761

OFFICE HOURS*

Monday 8:00am - 5:00pm
Tuesday 8:00am - 5:00pm
Wednesday 8:00am - 5:00pm
Thursday 8:00am - 5:00pm
Friday temporarily closed

The office is generally closed for lunch from 12-1 daily.
*Office hours are subject to change without notice. Scheduling can direct you with additional times when available.

Make An Appointment

To schedule an appointment, please call (508) 485-3665 OR Make an Appointment Request online.
We are currently accepting new patients and referrals.

REQUEST AN APPOINTMENT