Orthopaedic Associates of Marlborough FAQ’s

Click topics below to expand for more information.

To schedule an appointment, please call (508) 485-3665 OR Click Here to Make an Appointment Request online.
We are currently accepting new patients and referrals.

For our office to submit an insurance claim, you are required to present your insurance information and valid photo identification at the time of check-in. You are responsible for any co-payment or deductible at each visit, in accordance with your insurance policy.

The statement you receive from our office includes only Orthopaedic Associates of Marlborough fees. You may also receive separate bills from the hospital or other physicians such as radiologists and anesthesiologists.

If you do not have insurance, payment is due in full at the time services are rendered. Please check with our office about payment plan options. We accept cash, check, debit card, and most major credit cards. For your convenience, you can pay your bill online.

Please call us at least 24 hours in advance to cancel or reschedule your appointment.

At Orthopaedic Associates of Marlborough, you can receive all of your orthopedic care at one location. As a licensed Durable Medical Equipment (DME) supplier, we offer a wide variety of braces for our patient’s convenience. Body areas include knees, wrists, and elbows. We also offer crutches, canes, and walkers.

Orthopaedic Associates of Marlborough surgeons are Board Certified with the Fellow American Academy of Orthopedic Surgeons and are familiar with all phases of orthopedic treatment and surgery. Our physicians will determine what type of bracing, if any, is appropriate for your condition. In most cases, we will be able to provide this in the office. We will be happy to bill your insurance for any equipment we are able to provide; however, there may be instances where an item is not reimbursable by your insurance company. With some equipment, such as slings, insurance companies simply will not pay for the item. In this sort of instance, we do charge a fee to the patient and payment is required at the time of service. Some insurance companies will make a partial payment and the patient will incur a cost-sharing balance; the patient will receive a bill from Orthopaedic Associates of Marlboro after the insurance company has paid.

You are never required to obtain any bracing through Orthopaedic Associates of Marlborough, we offer this service as a courtesy and convenience to our patients.

Our physicians, physician assistants and medical assistants are all trained in the use of the equipment we provide and are happy to answer any questions you may have. Should your physician feel you require custom fitted bracing that we are not able to provide in our office, we do have orthotic and prosthetic companies we can recommend for your specific needs.

If you are scheduled for an appointment, arrive at least 15-minutes ahead of your scheduled reservation so we can complete all paperwork before your appointment time. Don’t forget to put your cell phone on vibrate or off during your visit.

It is very important that you notify our receptionist of any address changes, phone number changes, or change in insurance before you are seen.

Please be aware if you call our office with a clinical question, our Physicians, P.A.’s, and Medical Assistants are in the clinic during the day and cannot be called away from patients to speak to you. Our receptionist will get your message to our clinical staff and they will return your call as soon as possible.

NOTE: if you have recently had surgery, please notify our receptionist of any problem you are experiencing and she will immediately notify a member of our clinical staff.

Please be aware that we require 4 to 5 business days to complete the following paperwork:

  • Insurance Forms
  • AFLAC
  • FMLA
  • Disability
  • Disabled Parking Placard
  • Verification of Medical Expenses
  • Leave of Absence Form
  • PT1 Forms (Mass Health Recipients)

Accepted Insurance Plans

Orthopaedic Associates of Marlborough participates with and accepts most insurance plans, including Medicare and Worker’s Compensation; however, it is the responsibility of the patient to ensure how Orthopaedic Associates of Marlborough is covered under his/her plan. Please refer to the insurance plan to determine the network coverage area and authorization status.
Click here to view a list of Insurance Plans we accept.

For current information regarding your insurance, please call our Eligibility Department at 508.485.3665.

Referral Authorization

Some insurance plans require the patient to obtain a referral authorization from their primary care provider prior to receiving services from a specialist. If your plan requires a referral authorization, services will only be provided if the referral authorization is at our office at the time of your appointment. You will have the option to sign a waiver accepting financial responsibility for services not covered due to the lack of referral authorization. If referral authorization is an issue, we can reschedule your appointment.

Please allow 7 to 10 days to process this request. Please note that payment may be requested depending on the nature of the request. Call us at (508) 485-3665.

For the release of medical records, patients must fill it out and sign our medical records release authorization form. Please mail, fax, or deliver the record release authorization form to our office. Our Fax number: 508-485-0899.

Download Our Medical Records Release Authorization Form

Your first visit is very important. A little planning ahead will help make your visit timely. Click here to view our new patient page.

Monday: 8:00 a.m. to 7:00 p.m.
Tuesday: 8:00 a.m. to 8:00 p.m.
Wednesday: 7:00 a.m. to 5:00 p.m.
Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 7:30 a.m. to 11:00 a.m.

The office is generally closed for lunch from 12-1 daily.
*Office hours are subject to change without notice.

After normal business hours and on weekends, our phones are transferred to our answering service. There is always an orthopaedic physician on call and, in case of an emergency, that physician will be contacted immediately.

For further questions or to schedule an appointment, call us at (508) 485-3665.

Orthopaedic Associates of Marlborough promotes a paperless practice. Our Patient Portal provides the ability to quickly access all your health information through the internet.

We utilize state-of-the-art, secure technology via EPIC MyChart to create a bridge between you, your doctor, and your medical records.

Click here to access our patient portal page.

Prescriptions and refills for patients of Orthopaedic Associates of Marlborough are routinely issued during normal office hours.

Please allow 24-48 hours (excluding weekends) for your prescription refill request to be processed. Once you have submitted your request and allowed processing time, please check with your pharmacy that your prescription has been filled prior to contacting our office. We ask that you request your medications at least 3 to 4 days before your prescription is due to run out.

If you are running late, let us know. We may be able to see another person ahead of you or reschedule you for another day. We value your time, and we take pride in our efficiency.

If surgery is recommended, what happens next?

Click Here to visit our Surgery Process Page.

To file for worker’s compensation the following information is needed: the employer name and phone number, date of injury, body part involved, the insurance carrier name and billing address, claim number, adjuster name/number/fax number/email, and utilization review name and number (if available).

Call Orthopaedic Associates of Marlborough at (508) 485-3665 for your Urgent Care Same Day Appointment.

We look forward to working with you!
Orthopaedic Associates of Marlborough Team

GENERAL INQUIRIES

  • Contact: contactus@orthomarlborough.com
    Billing: billingdept@orthomarlborough.com

Our online bill pay service lets you conveniently pay your bill anytime, anywhere.

ONLINE BILL PAY
  • Marlborough Location
    Marlborough Medical Building

    65 Fremont Street | Marlborough, MA 01752
    Telephone: 508-485-3665 | Fax: 508-485-0899

  • Northborough Location
    Carewell Urgent Care Building

    333 Southwest Cutoff | Northborough, MA 01532
    Telephone: 774-570-5000
    Appointments call UMASS scheduling: 508-334-0600.

  • Westborough Location
    UMass Memorial Orthopedics

    154 East Main Street | Westborough, MA 01581
    Telephone: 508-871-2389
    Appointments call UMASS scheduling: 508-334-0600.

  • Clinton Location
    UMass Memorial Health Alliance

    201 Highland Street | Clinton, MA 01510
    Telephone: 978-368-3761

OFFICE HOURS*

Monday 8:00am - 7:00pm
Tuesday 8:00am - 8:00pm
Wednesday 7:00am - 5:00pm
Thursday 8:00am - 5:00pm
Friday 7:30am - 11:00am

The office is generally closed for lunch from 12-1 daily.
*Office hours are subject to change without notice.

OUR ORTHOPAEDIC SURGEONS

 

Make An Appointment

To schedule an appointment, please call (508) 485-3665 OR Make an Appointment Request online.

We are currently accepting new patients and referrals.

REQUEST AN APPOINTMENT