Patient Billing & Insurance

Orthopaedic Associates of Marlborough participates with and accepts most insurance plans, including Medicare and Worker’s Compensation; however, it is the responsibility of the patient to ensure how Orthopaedic Associates of Marlborough is covered under his/her plan. Please refer to the insurance plan to determine the network coverage area and authorization status.

For current information regarding your insurance, please call our Eligibility Department at (508) 485-3665.

Billing & Payment

For our office to submit an insurance claim, you are required to present your insurance information and valid photo identification at the time of check-in. You are responsible for any co-payment or deductible at each visit, in accordance with your insurance policy.

The statement you receive from our office includes only Orthopaedic Associates of Marlborough fees. You may also receive separate bills from the hospital or other physicians such as radiologists and anesthesiologists.

If you do not have insurance, payment is due in full at the time services are rendered. Please check with our office about payment plan options. We accept cash, check, debit card, and most major credit cards. For your convenience, you can also  pay your bill online.

Online Bill Pay

Our online bill pay service lets you conveniently pay your bill anytime, anywhere.

Insurance

The insurance plan name and member ID number are needed to book an appointment.
If you do not see your insurance on the list below please call us at 508.485.3665 and ask about your particular insurance.

We accept the following Insurance Plans:

  • AARP
  • AETNA
  • ALWAYS HEALTH PARTNERS
  • AUTO LIABILITY
  • BANKERS LIFE
  • BLUE CROSS BLUE SHIELD
  • BMC HEALTHNET
  • CARELINK
  • CIGNA
  • FALLON
  • FIRST HEALTH
  • GIC/UNICARE
  • HARVARD PILGRIM
  • HCVM
  • HEALTH PLANS
  • MASS HEALTH
  • MEDEX
  • MEDICARE
  • MULTIPLAN
  • PHCS
  • TRICARE
  • TRICARE/WPS
  • TUFTS
  • UMR
  • UNITED HEALTHCARE
  • WORKERS COMPENSATION

Referral Authorization

Some insurance plans require the patient to obtain a referral authorization from their primary care provider before receiving services from a specialist. If your plan requires a referral authorization, services will only be provided if the referral authorization is at our office at the time of your appointment. You will have the option to sign a waiver accepting financial responsibility for services not covered due to the lack of referral authorization. If referral authorization is an issue, we can reschedule your appointment.

Worker’s Compensation

To file for worker’s compensation the following information is needed: the employer name and phone number, date of injury, body part involved, the insurance carrier name and billing address, claim number, adjuster name/number/fax number/email, and utilization review name and number (if available).

GENERAL INQUIRIES

  • Contact: contactus@orthomarlborough.com
    Billing: billingdept@orthomarlborough.com

Our online bill pay service lets you conveniently pay your bill anytime, anywhere.

ONLINE BILL PAY
  • Marlborough Location
    Marlborough Medical Building

    65 Fremont Street | Marlborough, MA 01752
    Telephone: 508-485-3665 | Fax: 508-485-0899

  • Northborough Location
    Carewell Urgent Care Building

    333 Southwest Cutoff | Northborough, MA 01532
    Telephone: 774-570-5000
    Appointments call UMASS scheduling: 508-334-0600.

  • Westborough Location
    UMass Memorial Orthopedics

    154 East Main Street | Westborough, MA 01581
    Telephone: 508-871-2389
    Appointments call UMASS scheduling: 508-334-0600.

  • Clinton Location
    UMass Memorial Health Alliance

    201 Highland Street | Clinton, MA 01510
    Telephone: 978-368-3761

OFFICE HOURS*

Monday 8:00am - 7:00pm
Tuesday 8:00am - 8:00pm
Wednesday 7:00am - 5:00pm
Thursday 8:00am - 5:00pm
Friday 7:30am - 11:00am

The office is generally closed for lunch from 12-1 daily.
*Office hours are subject to change without notice.

OUR ORTHOPAEDIC SURGEONS

 

Make An Appointment

To schedule an appointment, please call (508) 485-3665 OR Make an Appointment Request online.

We are currently accepting new patients and referrals.

REQUEST AN APPOINTMENT