FAQClick on topic to view more information
Call our office at 508-485-3665 during normal business hours and someone will be happy to assist you in scheduling an appointment that is convenient for you.
Billing and Payment
For our office to submit an insurance claim, you are required to present your insurance information and valid photo identification at the time of check-in. You are responsible for any co-payment or deductible at each visit, in accordance with your insurance policy.
The statement you receive from our office includes only Orthopaedic Associates of Marlborough fees. You may also receive separate bills from the hospital or other physicians such as radiologists and anesthesiologists.
If you do not have insurance, payment is due in full at the time services are rendered. Please check with our office about payment plan options. We accept cash, check, debit card, and most major credit cards. For your convenience, you can pay your bill online.
Please call us at least 24 hours in advance to cancel or reschedule your appointment.
If you are scheduled for an appointment, arrive at least 15-minutes ahead of your scheduled reservation so we can complete all paperwork before your appointment time. Don't forget to put your cell phone on vibrate or off during your visit.
Please be aware if you call our office with a clinical question, our Physicians, P.A.'s, and Medical Assistants are in the clinic during the day and cannot be called away from patients to speak to you. Our receptionist will get your message to our clinical staff and they will return your call as soon as possible.
NOTE: if you have recently had surgery, please notify our receptionist of any problem you are experiencing and she will immediately notify a member of our clinical staff.
Insurance and Disability Forms Request
Please be aware that we require 4 to 5 business days to complete the following paperwork:
Disabled Parking Placard
Verification of Medical Expenses
Leave of Absence Form
PT1 Forms (Mass Health Recipients)
Insurance Plans and Referral Authorization
Accepted Insurance Plans
Orthopaedic Associates of Marlborough participates with and accepts most insurance plans, including Medicare and Worker's Compensation; however, it is the responsibility of the patient to ensure how Orthopaedic Associates of Marlborough is covered under his/her plan. Please refer to the insurance plan to determine the network coverage area and authorization status.
For worker's compensation, the following information is needed: the employer name and phone number, date of injury, body part involved, the insurance carrier name and billing address, claim number, adjuster name/number/fax number/email, and utilization review name and number (if available).
For current information regarding your insurance, please call our Eligibility Department at 508.485.3665.
Some insurance plans require the patient to obtain a referral authorization from their primary care provider prior to receiving services from a specialist. If your plan requires a referral authorization, services will only be provided if the referral authorization is at our office at the time of your appointment. You will have the option to sign a waiver accepting financial responsibility for services not covered due to the lack of referral authorization. If referral authorization is an issue, we can reschedule your appointment.
Medical Records Request
Please allow 7 to 10 days to process this request. Please note that payment may be requested depending on the nature of the request. Call us at 508.485.3665.
For the release of medical records, patients must fill it out and sign our medical records release authorization form. Please mail, fax, or deliver the record release authorization form to our office. Our Fax number: 508-485-0899.
Your first visit is very important. A little planning ahead will help make your visit timely. Click here to view our new patient page.
Monday: 8:00 a.m. to 7:00 p.m.
Tuesday: 8:00 a.m. to 8:00 p.m.
Wednesday: 7:00 a.m. to 5:00 p.m.
Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 7:30 a.m. to 11:00 a.m.
The office is generally closed for lunch from 12-1 daily.
*Office hours are subject to change without notice.
After normal business hours and on weekends, our phones are transferred to our answering service. There is always an orthopaedic physician on call and, in case of an emergency, that physician will be contacted immediately.
For further questions or to schedule an appointment, call us at 508.485.3665.
Welcome to Orthopaedic Associates of Marlborough. We realize you have a choice for your medical care and we are pleased you have chosen us to provide your care.
It is very important that you notify our receptionist of any address changes, phone number changes, or change in insurance before you are seen.
Orthopaedic Associates of Marlborough promotes a paperless practice. Our Patient Portal, provides the ability to quickly access all your health information through the internet.
We utilize state-of-the-art, secure technology via EPIC MyChart to create a bridge between you, your doctor, and your medical records.
Click here to view our patient portal page.
Prescriptions and refills for patients of Orthopaedic Associates of Marlborough are routinely issued during normal office hours.
Please allow 24-48 hours (excluding weekends) for your prescription refill request to be processed. Once you have submitted your request and allowed processing time, please check with your pharmacy that your prescription has been filled prior to contacting our office. We ask that you request your medications at least 3 to 4 days before your prescription is due to run out.
If you are running late, let us know. We may be able to see another person ahead of you or reschedule you for another day. We value your time, and we take pride in our efficiency.
If surgery is recommended, what happens next?
We look forward to working with you!
Call 508.485.3665 to schedule an appointment.
New Office Hours
Monday: 8:00am - 7:00pm
Tuesday: 8:00am - 8:00pm
Wednesday: 7:00am - 5:00pm
Thursday: 8:00am - 5:00pm
Friday: 7:30am - 11:00am